Wet Wknd Ltd Returns Policy
At Wet Wknd Ltd, we take pride in providing high-quality swimwear designed to make you feel confident and comfortable. To ensure the highest standards of hygiene and customer satisfaction, we have established the following returns policy:

Hygiene Policy
Due to hygiene reasons, we are unable to accept returns or exchanges on any of our swimwear products. We understand that this may be inconvenient, but this policy is in place to guarantee the safety and well-being of all our customers.

Faulty Products
In the rare event that you receive a faulty product, we are committed to resolving the issue promptly. If your item is found to be defective, we will accept returns within 30 days from the date of purchase.

To initiate a return for a faulty product, please follow these steps:

Contact Us: Email us at hello@wetwknd.com with your order number, a description of the fault, and any relevant photos.
Return Authorisation: Our customer service team will review your request and provide further instructions on how to return the faulty item.
Return the Item: Follow the instructions provided to send the item back to us. Ensure it is securely packaged to avoid any damage during transit.
Inspection and Refund: Once we receive and inspect the returned item, we will notify you of the status of your refund. If the return is approved, a refund will be processed to your original method of payment within a specified time frame.
Additional Legal Rights
In accordance with the Consumer Rights Act 2015, you have the right to reject faulty goods within 30 days for a full refund. Beyond 30 days, but within six months, you are entitled to a repair or replacement. If a repair or replacement is not possible, we will offer a full or partial refund.

We appreciate your understanding and cooperation with our returns policy. If you have any questions or concerns, please do not hesitate to contact us at hello@wetwknd.com. Your satisfaction is our top priority, and we are here to assist you with any issues that may arise.

For complete compliance and to ensure the policy meets all legal requirements, it is recommended to consult with a legal expert specialising in UK consumer law.